1. To address the coronavirus situation, we will be operating at reduced staff levels to deliver essential services only. Our hotline service hours will be temporarily shortened to 9am-7pm daily.
2. If cancellation of trip or detention results from an insured person being denied entry to or exit from a destined country (including visa refusal) due to epidemic prevention or control, any loss so incurred by the insured person is not covered by his/her travel insurance policy with us, unless the trip cancellation or detention is caused by compulsory quarantine of the insured person.