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Claim Procedure Contact Us

1. To address the coronavirus situation, we will be operating at reduced staff levels to deliver essential services only. Our hotline service hours will be temporarily shortened to 9am-7pm daily. 

2. If cancellation of trip or detention results from an insured person being denied entry to or exit from a destined country (including visa refusal) due to epidemic prevention or control, any loss so incurred by the insured person is not covered by his/her travel insurance policy with us, unless the trip cancellation or detention is caused by compulsory quarantine of the insured person.