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Claim Procedure Contact Us
Claim Procedure

Please follow the procedures shown hereunder, submit the completed claim form and the relevant original documents to us. If the situation warrants, we will ask you to provide additional information and supporting documents for processing. For your convenience you may submit the following claims through our eClaim services:

eClaim

Hong Leong Insurance (Asia) Limited - Claims Department

Room 807-10, 8/F Island Place Tower, 510 King's Road, North Point, Hong Kong.


Please choose a product from the list:
Travel Insurance
Working Holiday Insurance
Hospital Cash Insurance
Accident Insurance
Domestic Helper Insurance
Home Content Insurance
Home Assistant Insurance
Home Building Insurance
Medical Expenses
Claim Procedure:

eClaim Procedure: Please provide the information and upload documents via eClaim within 30 days after returning to Hong Kong from the journey.

Claim Form Procedure: Please submit the following documents within 30 days after returning to Hong Kong from the journey.

  1. A duly completed claim form with detailed description as to the illnesses or the injuries by accident.
  2. All original correspondence, e.g. medical bill(s) & report(s), documentary proof of travel (like boarding pass, entrance and departure record of travel documents, etc).
Important Note:

Retain all original medical bill(s), receipt(s) and medical certificate(s) or report(s), if any, showing the diagnosis of sickness or nature of injury.

Employee's Compensation

If the employee gets injured during the course of employment

  1. Seek medical treatment at a nearby hospital or clinic immediately after the accident and obtain sick leave certificate from a registered medical practitioner.
  2. Complete and submit a prescribed Form 2 in duplicate to the Labour Department within 14 days of the accident. A copy of the Form 2 should be sent to us simultaneously as a notice of claim.
  3. Upon expiry of sick leave, the employee should approach the Labour Department to arrange for sick leave clearance and, where necessary, for medical assessment as to the degree of permanent incapacity sustained.
  4. If the sick leave is less than 7 days and no permanent incapacity is caused by the injury, the employer may directly agree settlement with the employee in writing as to the compensation payable without the need for the employee to attend sick leave clearance or medical assessment.
Important Note:

Please access Employees' Compensation Section in the Labour Department's website for more details. 

Clinical Expenses
Claim Procedure:

A. eClaim Procedure: Please submit the information and upload documents in Clinical Expenses eClaim within 30 days after the date of clinical consultation that gives rise to the claim.

 

B. Claim Form Procedure: Please submit the following documents within 30 days after the date of clinical consultation that gives rise to the claim. 

  1. Original clinical bill.
  2. A copy of the insurance certificate or a duly completed claim form with detailed description as to the circumstances of the occurrence (must be signed by both the Insured and Insured Employee).
Medical Expenses
Claim Procedure:

eClaim Procedure: Please provide the information and upload documents via eClaim within 30 days of the occurrence that gives rise to the claim

Claim Form Procedure: Please submit the following documents within 30 days of the occurrence that gives rise to the claim

  1. A duly completed claim form with detailed description as to the illness or injury sustained.
  2. All original certification, e.g. medical bill(s) & report(s), documentary proof of travel (e.g. boarding pass, entrance and departure record of travel documents, etc), Working Holiday Visa or the relevant documentation, etc.
Important Note:

Retain all original medical bill(s), receipt(s) and medical certificate(s) or report(s), if any, showing the diagnosis of sickness or nature of injury.

Hospital Cash Insurance
Claim Procedure:

Please submit the following documents within 30 days after the date of discharge that gives rise to the claim.

Treatment in Private Hospital

  1. Original itemized invoices and receipts.
  2. Copy of all diagnostic/tests reports.
  3. A duly completed claim form with detailed description as to circumstances of the occurrence (Part 2 of the claim form needs to be completed by the attending doctor).


Treatment in Public Hospital

  1. Original hospital bill and receipt(s).
  2. Discharge Slip or Discharge Summary (Ask the attending doctor before discharge from hospital).
  3. A duly completed claim form with detailed description as to circumstance of the occurrence (If the Discharge Slip or Discharge Summary is provided, the attending doctor doesn't need to fill in the Part 2 of the claim form).
Medical Expenses claims arising out of accidental injuries
Claim Procedure:

Please submit the following documents within 14 days of the occurrence that gives rise to the claim.

  1. A duly completed claim form (Part 1 only) with detailed description as to the circumstances of the occurrence.
  2. All original medical bill/receipt(s).
  3. For physiotherapy/chiropractic treatment
    a. Part 2B of claim form completed by the attending doctor
    b. Referral letter from the attending doctor 
    For specialist treatment 
    a. Part 2B of claim form completed by the specialist 
    b. Referral letter from the attending doctor 
    For dental treatment 
    a. Part 2C of claim form completed by the dentist 
    For diagnostic examination(s) and test(s), e.g. X-ray, MRI, etc. 
    a. Copies of all examination/medical report(s) 
    b. Referral letter from the attending doctor 
    For Treatment in Private Hospital 
    a. Part 2A of claim form completed by the attending doctor 
    b. Copies of all examination/medical report(s) 
    For Treatment in Public Hospital 
    a. Discharge Slip or Discharge Summary (you are required to request for it from the attending doctor before discharge from hospital).
Important Note:
  1. In the event of permanent disablement caused by accidental injury, you should produce at your expenses a medical report from a registered medical practitioner with an assessment on the extent of permanent disability according to the percentage scale laid down in Section 1 of the policy.
  2. In the event of serious injury being sustained by an insured person, you or your family member should contact our Claims Department as soon as possible for our immediate attention and investigation if necessary.
Claim Procedure:

eClaim Procedure: Please provide the information and upload documents via eClaim within 30 days of the occurrence that gives rise to the claim

Claim Form Procedure: Please submit the following documents within 30 days of the occurrence that giving rise to the claim

  1. A duly completed claim form with detailed description as to the circumstances of the occurrence and the damaged property (e.g. brand, model, age, value), etc.
  2. Original building management incident report, photos, repair quotation and purchase invoices of the damaged property, etc.
Important Note:
  1. For any case involving serious damage, please contact our Claims Department as soon as possible for assistance and arrangement of site inspection where necessary.
  2. Report any signs of water leakage to the building management and, where necessary, call a plumber for immediate investigation.
  3. Retain the damaged property. If possible, please take photographs of the damaged property for submission together with the claim to us.
  4. Please do not process the repair without our prior consent after obtaining the repair quotation. Unless as an emergency repair work to avoid danger or further damages. Any queries, please call our Claims Hotline at 2230 9961.
Property Damage
Claim Procedure:

Please submit the following documents within 30 days of the occurrence that giving rise to the claim.

  1. A duly completed claim form with detailed description as to the circumstances of the occurrence and the damaged property.
  2. Original policy report, building management incident report, photographs and repair quotation of the damaged property, etc.
Important Note:
  1. Retain the damaged articles. If possible, please take photographs of the damaged property for submission together with the claim to us.
  2. For any case involving serious loss or damage, please contact our Claims Department as soon as possible for arrangement of site inspection where necessary.
  3. Please do not process the repair without our prior consent after obtaining the repair quotation. Unless as an emergency repair work to avoid danger or further damages. Any queries, please call our Claims Hotline at 2230 9961.
Baggage & Personal Effects/ Personal Money & Documents/ Loss of Home Contents due to Burglary
Claim Procedure:

eClaim Procedure: Please provide the information and upload documents via eClaim within 30 days after returning to Hong Kong from the journey.

Claim Form Procedure: Please submit the following documents within 30 days after returning to Hong Kong from the journey.

  1. A duly completed claim form with detailed description as to the cause and the lost or damaged articles (e.g. brand, model, age, value), etc.
  2. All original correspondence, e.g. police report, carriers certificate, repair quotation, purchase invoices of the lost or damaged articles, etc.
Important Note:
  1. For any case involving accidental loss, theft, and robbery or like event, report the incident to the local police within 24 hours after its occurrence and obtain their written report or certificate showing full details of the lost articles.
  2. Report the loss or damage to the airline or other carrier concerned immediately upon discovery and obtain their Property Irregularity/ Damage Report in case of loss or damage occurring whilst in their custody.
  3. Retain the damaged articles. If possible, please take photographs of the damaged property for submission together with the claim to us.
  4. Please do not process the repair without our prior consent after obtaining the repair quotation. Unless as an emergency repair work to avoid danger or further damages. Any queries, please call our Claims Hotline at 2230 9961.
Claim Procedure:

eClaim Procedure: Please provide the information and upload documents via eClaim within 30 days after returning to Hong Kong from the journey.

Claim Form Procedure: Please submit the following documents within 30 days after returning to Hong Kong from the journey.

 

B. Claim Form Procedure: Please submit the following documents within 30 days after returning to Hong Kong from the journey.

  1. A duly completed claim form with detailed description as to the flight number, the cause and duration of delay, etc.
  2. All relevant original documents, e.g. boarding pass, travel itinerary and carriers certificates, etc.
Important Note:
  1. Retain relevant travel ticket, boarding pass and travel itinerary.
  2. Obtain documentary proof from the airline or other carrier concerned as to the cause and duration of the delay.
Other Accidental Loss or Damage
Claim Procedure:

eClaim Procedure: Please provide the information and upload documents via eClaim within 30 days of the occurrence that gives rise to the claim

Claim Form Procedure: Please submit the following documents within 30 days of the occurrence that giving rise to the claim

  1. A duly completed claim form with detailed description as to the circumstances of the occurrence and damaged property (e.g. brand, model, age, value), etc.
  2. Original police report, photographs and invoice, etc.
Important Note:
  1. Report the incident to the police immediately of discovery and obtain their written report showing full details of the lost or damaged articles.
  2. Report the loss to the credit card issuing company within 24 hours of discovery.
  3. For any case involving serious loss or damage, please contact our Claims Department as soon as possible for arrangement of site inspection where necessary.
  4. Report the incident to the packers or removal contractors as soon as possible upon discovery.
  5. Retain the damaged property. If possible, please take photographs of the damaged property for submission together with the claim to us.
  6. Please do not process the repair without our prior consent after obtaining the repair quotation. Unless as an emergency repair work to avoid danger or further damages. Any queries, please call our Claims Hotline at 2230 9961.
Personal Liabilities
Claim Procedure:

Please submit the following documents within 30 days of the occurrence that gives rise to the claim.

  1. A duly completed claim form with detailed description as to the causes of the occurrence.
  2. All correspondence, documents and photographs, if any, relating to the occurrence.
Important Note:
  1. For any case involving serious loss or damage, please contact our Claims Department as soon as possible for arrangement of site inspection where necessary.
  2. If possible, please take photographs of the damaged property for submission together with the claim to us.
  3. Please do not make any promise, offer or admission of liability to third party without our prior consent. All correspondence or claims from third party and all legal process should be forwarded to us immediately upon receipt for our handling.
Claim Procedure:

eClaim Procedure: Please provide the information and upload documents via eClaim within 30 days after returning to Hong Kong from the journey.

Claim Form Procedure: Please submit the following documents within 30 days after returning to Hong Kong from the journey.

  1. A duly completed claim form with detailed description as to the flight number, the duration of delay, descriptions of the essential items purchased, etc.
  2. All original corresponence, e.g. carriers certificate and all relevant purchase invoices, etc.
Important note:
  1. Report the non-delivery of baggage to the airline or other carriers concerned immediately on discovery and obtain their Property Irregularity Report.
  2. Retain all original invoices of the essential items purchased.
Dental Expenses
Claim Procedure:

Please submit the following documents within 30 days after the date of consultation that gives rise to the claim.

  1. Original dental bill.
  2. A copy of the insurance certificate or a duly completed claim form with detailed description as to the circumstances of the occurrence (must be signed by both the Insured and Insured Employee).
Trip Cancellation (Loss of Deposit)
Claim Procedure:

eClaim Procedure: Please provide the information and upload documents via eClaim within 30 days of the occurrence that gives rise to the claim.

Claim Form Procedure: Please submit the following documents within 30 days of the occurrence that gives rise to the claim.

  1. A duly completed claim form with detailed description as to the reason for the trip cancellation and the total amount of claim, etc.
  2. All original corresponence, e.g. booking receipts and other supporting documents.
Important Note:
  1. Notify the travel agent, tour operator or provider of transport or accommodation immediately to cancel the travel arrangement if necessary.
  2. Retain all original hotel, travel ticket or group tour booking receipts.
  3. Obtain documentary proof about the occurrence that leads to the trip cancellation, e.g. medical certificate of unfitness for travel, jury service or witness summons, etc.
  4. Obtain written confirmation from the travel agent as to the cancellation of booked journey and the amount of deposit refund, if any.
  5. Proof of relationship is required if the event that gives rise to the cancellation of trip is concerned with a person other than the Insured.
Curtailment of Journey
Claim Procedure:

eClaim Procedure: Please provide the information and upload documents via eClaim within 30 days of the occurrence that gives rise to the claim.

Claim Form Procedure: Please submit the following documents within 30 days of the occurrence that gives rise to the claim.

  1. A duly completed claim form with detailed description as to the reason for the curtailment of trip & the total amount of claim, etc.
  2. All original correspondence, e.g. booking receipts, vouchers of additional hotel and traveling expenses incurred and other supporting documents.


 

Important Note:
  1. Notify the travel agent, tour operator or provider of transport or accommodation immediately to curtail the travel arrangement if necessary.
  2. Retain all original hotel, travel ticket or group tour booking receipts.
  3. Obtain documentary proof about occurrence that leads to the curtailment of trip, e.g. medical certificate of unfitness for travel, official report for incidents of hijack, riot or civil commotion etc.
  4. Obtain written confirmation from the travel agent as to the curtailment of booked journey and the amount of deposit refund, if any.
  5. Proof of relationship is required if the event that gives rise to the curtailment of journey is concerned with a person other than the Insured.
Personal Liabilities
Claim Procedure:

Please submit the following documents within 30 days of the occurrence that gives rise to the claim.

  1. A duly completed claim form with detailed description as to the circumstances of the occurrence.
  2. All correspondence, documents and photographs, if any, relating to the occurrence.
Important Note:
  1. For any case involving serious injury, loss or damage, please contact our Claims Department as soon as possible for arrangement of site inspection where necessary.
  2. If possible, please take photographs of the damaged property for submission together with the claim to us.
  3. Please do not make any promise, offer or admission of liability to third party without our prior consent. All correspondence or claims from third party and all legal process should be forwarded to us immediately upon receipt for our handling.
Personal Accidents
Claim Procedure:

Please submit the following documents within 30 days of the occurence that gives rise to the claim.

  1. A duly completed claim form with detailed description as to the circumstance of the occurrence.
  2. Original medical report, medical bill and police record, etc.
Important Note:

For any case involving serious injury, the insured person's family should contact our Claims Department as soon as possible for investigation and claim follow up.

Hospital / Surgical Expenses
Claim Procedure:

A. eClaim Procedure: Please provide the information and upload documents via eClaim within 30 days after the date of discharge that gives rise to the claim.

 

B. Claim Form Procedure: Please submit the following documents within 30 days after the date of discharge that gives rise to the claim.

 

Medical treatment in Private Hospital

 

  1. Original hospital bill and receipt(s).
  2. A duly completed claim form with detailed description as to the circumstances of the occurrence (The attending doctor has to complete the Part 2 of the claim form and the Part 1 is to be completed by the domestic helper).


Medical treatment in Public Hospital

  1. Original hospital bill and receipt(s).
  2. Discharge Slip or Discharge Summary (Ask the attending doctor before discharge from hospital).
  3. A duly completed claim form with detailed description as to the circumstances of the occurrence (If the Discharge Slip or Discharge Summary is provided, the attending doctor doesn't need to fill in the Part 2 of the claim form).
Repatriation/ Replacement of New Domestic Helper Expenses
Claim Procedure:

A. eClaim Procedure: Please provide the information and upload documents via eClaim before the repatriation of the domestic helper that gives rise to the claim.

 

B. Claim Form Procedure: Please submit the following documents before the repatriation of the domestic helper that gives rise to the claim.

  1. A duly completed claim form with detailed description as to the circumstances of the reason of the repatriation.
  2. The medical certificate which is used to prove the unfitness of the domestic helper to complete the employment contract.
  3. Both employment contracts of the repatriated and new domestic helpers.
  4. Notice of termination issue from either the policyholder or domestic helper.
  5. Acknowledgement from Immigration Department of the termination of employment.
  6. Original receipt of air-ticket charges for the repatriated domestic helper.
  7. Original receipt of employment agency charges for the new replacement.
Infidelity of Domestic Helper Expenses
Claim Procedure:

Please submit the following documents within 30 days of the occurrence that gives rise to the claim.

  1. A duly completed claim form with detailed description as to the circumstances of the occurrence.
  2. Original police report, invoice of damaged properties, date of unauthorized use of IDD and telephone bill for 3 months, etc.
  3. A copy of employment contract, notice of termination and acknowledgement from Immigration Dept.
Personal Belongings Cover for Domestic Helper
Claim Procedure:

Please submit the following documents within 30 days of the occurrence that gives rise to the claim.

  1. A duly completed claim form with detailed description as to the circumstances of the occurrence.
  2. Original police report, photos of loss or damage properties, purchase invoices of damaged properties and repair quotation, etc.
Personal Liability Cover for Domestic Helper
Claim Procedure:

Please submit the following documents within 30 days of the occurrence that gives rise to the claim

  1. A duly completed claim form with detailed description as to the circumstances of the occurrence.
  2. All correspondence, documents and photographs, if any, relating to the occurrence.
Important Note:
  1. For any case involving serious injury, loss or damage, please contact our Claims Department as soon as possible for arrangement of site inspection where necessary.
  2. Please do not make any promise, offer or admission of liability to third party without our prior consent. All correspondence or claims from third party and all legal process should be forwarded to us immediately upon receipt for our handling.
Personal Accident Cover for Domestic Helper
Claim Procedure:

Please submit the following documents within 30 days of the occurrence that gives rise to the claim.

  1. A duly completed claim form with detailed description as to the circumstances of the occurrence.
  2. Original medical report, medical bill and police record, etc.
Trip Cancellation (Loss of Deposit)
Claim Procedure:

eClaim Procedure: Please provide the information and upload documents via eClaim within 30 days of the occurrence that gives rise to the claim

Claim Form Procedure: Please submit the following documents within 30 days of the occurrence that gives rise to the claim

  1. A duly completed claim form with detailed description as to the reason for the cancellation of the Working Holiday and the total amount of claim, etc.
  2. All original certification and other documents relating to the occurrence and all booking vouchers and receipts.
Important Note:
  1. Notify the transport or accommodation service provider immediately to cancel the booking arrangement if necessary and obtain written confirmation as to the trip cancellation and the amount of deposit refund, if any.
  2. Retain all original travel ticket and accommodation expenses receipts.
  3. Obtain documentary proof about the occurrence that leads to the cancellation of Working Holiday, e.g. medical certificate of unfitness for travel, jury service or witness summons, etc.
  4. Proof of relationship is required if the event that gives rise to the cancellation of Working Holiday is concerned with an immediate family member of the Insured.
Curtailment of Working Holiday
Claim Procedure:

eClaim Procedure: Please provide the information and upload documents via eClaim within 30 days of the occurrence that gives rise to the claim

Claim Form Procedure: Please submit the following documents within 30 days of the occurrence that gives rise to the claim

  1. A duly completed claim form with detailed description as to the reason for the curtailment of Working Holiday and the total amount of claim, etc.
  2. All original certification and other documents relating to the occurrence and all deposit vouchers and receipts of additional transport and accommodation expenses incurred.
  3. Proof of relationship between the Insured and the immediate family member concerned.
Important Note:
  1. Notify the transport or accommodation service provider immediately to curtail the Working Holiday arrangement if necessary and obtain written confirmation as to the curtailment of trip and the amount of deposit refund, if any.
  2. Retain all original travel ticket and accommodation expenses receipts.
  3. Obtain documentary proof about the occurrence that leads to the curtailment of Working Holiday, e.g. medical certificate.
Personal Liabilities
Claim Procedure:

Please submit the following documents within 30 days of the occurrence that gives rise to the claim.

  1. A duly completed claim form with detailed description as to the circumstances of the occurrence.
  2. All correspondence, documents and photographs, if any, relating to the occurrence.
Important Note:
  1. For any case involving serious injury, loss or damage, please contact our Claims Department as soon as possible for arrangement of site investigation where necessary.
  2. If possible, please take photographs of the damaged property for submission together with the claim to us.
  3. Please do not make any promise, offer or admission of liability to third party without our prior consent. All correspondence or claims from third party and all legal process should be forwarded to us immediately upon receipt for our handling.
Personal Accident
Claim Procedure:

Please submit the following documents within 30 days of the occurrence that gives rise to the claim.

  1. A duly completed claim form with detailed description as to the circumstance of the occurrence.
  2. Original medical report, medical bill and police record, etc.
Important Note:

For any case involving serious injury, the Insured or the Insured's family should contact our Claims Department as soon as possible for investigation and other necessary follow up actions.

Claim Procedure:

Please follow all requisite procedures prescribed by the Labour Department within the stipulated time frame and submit the following documents to us once available.

  1. Original sick leave certificate(s).
  2. Original medical receipt(s).
  3. If the sick leave is less than 7 days and no permanent incapacity is caused by the injury, please submit the original settlement agreement signed by both the employer and employee.
  4. If the injury results in permanent incapacity, please submit the Original Certificate of Assessment (Form 7) issued by the Labour Department.
  5. Original Certificate of Compensation Assessment (Form 5) issued by the Labour Department.
Important Note:
  1. For any case involving fatal injury, the employer should contact our Claims Department immediately for the claims procedures.
  2. The employer should keep a copy of all submitted documents for future reference.
Personal Accident Cover for Home Assistant
Claim Procedure:

Please submit the following documents within 30 days of the occurrence that gives rise to the claim.

  1. A duly completed claim form with detail description as to the circumstances of the occurrence.
  2. Original medical report, medical bill and police report, etc.
Personal Liability Cover for Home Assistant
Claim Procedure:

Please submit the following documents within 30 days of the occurrence that gives rise to the claim.

  1. A duly completed claim form with detail description as to the circumstances of the occurrence.
  2. All correspondence, documents and photographs, if any, relating to the occurrence.
Important Note:
  1. For any case involving serious injury, loss or damage, please contact our Claims Department as soon as possible for arrangement of site inspection where necessary.
  2. If possible, please take photographs of the damaged property for submission together with the claim to us.
  3. Please do not make any promise, offer or admission of liability to third party without our prior consent. All correspondence or claims from third party and all legal process should be forwarded to us immediately upon receipt for our handling.
Golfing “Hole In One”
Claim Procedure:

Please submit the following documents within 30 days of the occurrence that gives rise to the claim.

  1. A duly completed claim form with detailed description as to the circumstance of the occurrence.
  2. All original correspondences, e.g. documentary proof of travel(travel itinerary, boarding pass, etc), original golfing “Hole In One” authenticated certificate issued by recognized golf course, score card and invoice/receipt of the bar expenses incurred.
Hire Golf Equipment
Claim Procedure:

Please submit the following documents within 30 days of the occurrence that gives rise to the claim.

  1. A duly completed claim form with detailed description as to the circumstance of the occurrence.
  2. All original correspondences, e.g. documentary proof of travel(travel itinerary, boarding pass, etc), police statement/report, property loss/damage report issued by airline or relevant organization and list of rented golf equipment and original payment receipt.
Important Note:
  1. For any case involving accidental loss, theft, and robbery or like event, report the incident to the local police within 24 hours after its occurrence and obtain their written report or certificate showing full details of the lost golf equipment.
  2. Report the loss or damage to the airline or other carrier concerned immediately upon discovery and obtain their Property Irregularity/ Damage Report in case of loss or damage occurring whilst in their custody.
  3. Please take photographs of the damaged golf equipment for submission together with the claim to us.
Loss of Green Fees(Green fees including hiring golf equipment or golf tuition fees)
Claim Procedure:

Please submit the following documents within 30 days of the occurrence that gives rise to the claim.

1. A duly completed claim form with detailed description as to the circumstance of the occurrence.

2. All original correspondences, e.g. documentary proof of travel(travel itinerary, boarding pass, etc), medical report, green fees/golf tuition fees payment receipt and written confirmation of refund from the relevant golf course/organisation.

Rental Vehicle Excess
Claim Procedure:

eClaim Procedure: Please provide the information and upload documents via eClaim within 30 days of the occurrence that gives rise to the claim.

Claim Form Procedure: Please submit the following documents within 30 days of the occurrence that gives rise to the claim.

  1. A duly completed claim form with detailed description as to the circumstance of the occurrence.
  2. Please provide travel proof (such as e-ticket for departure and return to Hong Kong), valid driving license for local area, copy of vehicle insurance policy, copy of vehicle rental contract, rental receipt, vehicle excess payment receipt, incident report and police report/statements, etc.
Important Note:
  1. Notify the vehicle rental company and obtain their written report showing full details of the damage.
  2. Please take photographs of the damaged rental vehicle together with the claim to us.
Cruise Vacation - Cruise Cancellation and Interruption (Optional Cover)
Claim Procedure:

Please submit the following documents within 30 days of the occurrence that gives rise to the claim.

  1. A duly completed claim form with detailed description as to the circumstance of the occurrence.
  2. All relevant original correspondences, e.g. documentary proof of travel(travel itinerary, boarding pass, etc), carriers written confirmation as to the duration of delay and the reason of such delay, additional traveling expenses receipt, payment receipt for the cruise journey, written confirmation issued by the cruise company regarding the refund due to cancellation/shortening of the booked cruise journey.
Important Note:

1. The Insured should obtain a documentary proof from the airline or other common carrier concerned about the cause and duration of the delay.

2. The Insured should retain all original invoices of the additional travel fare for the travelling to catch up the cruise at the next destination of the cruise.

3. The Insured should obtain written confirmation from the travel agent/cruise company as to number of days of absence on the cruise and the amount of deposit refund, if any.

Cruise Vacation - Excursion Tour Cancellation (Optional Cover)
Claim Procedure:

Please submit the following documents within 30 days of the occurrence that gives rise to the claim.

1. A duly completed claim form with detailed description as to the circumstance of the occurrence.

2. All relevant original correspondences, e.g. documentary proof of travel(travel itinerary, boarding pass, etc), medical certificate/written confirmation of excursion tour cancellation issued by the cruise company, payment receipt for the cancelled excursion tour and written proof of fees refunded for cancellation of excursion tour.

Important Note:

1. The Insured should obtain written confirmation from the travel agent/cruise company as to cancellation of booked excursion tour and the amount of deposit refund, if any.

2. The Insured should retain all original medical bill(s), receipt(s) and medical certificate(s) or report(s), if any, showing the diagnosis of sickness or nature of injury.

Cruise Vacation - Satellite Phone Fee (Optional Cover)
Claim Procedure:

Please submit the following documents within 30 days of the occurrence that gives rise to the claim.

1. Please state the details of satellite phone charges in the Medical Expenses Claim Form. 

2. All relevant original correspondences, e.g. documentary proof of travel(travel itinerary, boarding pass, etc), medical certificate(s) and satellite phone fee receipt, etc.

Important Note:

1. The Insured should retain all original medical bill(s), receipt(s) and medical certificate(s) or report(s), if any, showing the diagnosis of sickness or nature of injury.

Should you have any queries, please call our Claims Hotline during office hours.
+852 2230 9961
Mon to Fri - 9am - 6pm
Fax|+852 2533 7548
Claim email|claims@hl-insurance.com